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01/24/2022

How Herbalife Nutrition Improves the Consumer Experience Across Digital & Voice

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Learn about Herbalife Nutrition’s effort to streamline its contact centers and drive efficiency to provide a better experience for its consumers. Herbalife Nutrition develops and sells dietary supplements in 95 markets through a network of approximately 4.5 million independent distributors and members. Herbalife Nutrition wanted to consolidate, standardize and optimize how they engage their consumers from 6 independent platforms onto an all-in-one, global, cloud-based platform to improve the consumer experience.

Joshua Haddock, Director of Contact Center Technology from Herbalife Nutrition will join AWS’ SME Justin Honaman, and Genesys’ Retail Ambassador Charlie Godfrey to share how Herbalife Nutrition:

  • Defined the desired consumer experience and defined key aspects they needed in a partner.
  • Evaluated potential vendors to solve immediate issues and support plans to expand beyond call centers to engage consumers across all digital channels.
  • Plans to successfully adopt and deploy this unified global solution as well as measure success.

Join the conversation to learn how Herbalife Nutrition will quickly scale to their call centers to support their rapid expansion and better serve their consumer.

SPEAKERS

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Charlie Godfrey

Charlie Godfrey

Director of Strategic Business Consulting – Intelligent CX Journeys

Genesys

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Josh Haddock Herbalife

Joshua Haddock

Director, Global Contact Center Technology

Herbalife Nutrition

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Justin Honaman wearing a suit and tie smiling at the camera

Justin Honaman

Worldwide Head of Consumer Products – Food & Beverage

AWS

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Albert Guffanti

VP, Group Publisher

CGT & RIS News